Frequently Asked Questions

• Accommodations and meals as outlined in the itinerary

• Private ground transportation within the itinerary

• Sightseeing, tours and winery visits/tastings, as specified in the itinerary

• Baggage assistance for one checked piece and one carry-on per guest

• Thoughtful pre-departure guidance, including what to expect, a suggested packing list, insight into the region, and optional add-on experience recommendations

• Dedicated Savor & Cellar tour management throughout the journey, providing seamless logistics and attentive on-the-ground support

• Roundtrip airfare

• Any meals or activities not listed on the itinerary

• Gratuities (recommended but not required) 

• Travel and trip cancellation insurance

• Personal expenses, such as international phone service charges, laundry, room service, and any items not specifically noted as included

• Any additional expenses that may occur due to circumstances beyond our control, including weather, road conditions, illness, government actions, or flight delays

To begin planning your Savor & Cellar journey, please email rachel@savorandcellar.com or submit an inquiry through our contact form. Available dates are listed on each trip page, and we’re happy to help confirm the best fit for your preferred travel window. Additional dates may be available upon request.

A 50% deposit is required at the time of booking to secure your reservation. Deposits may be paid by check or credit card and are non-refundable. However, should plans change, your deposit may be transferred to another available date provided the request is made at least six months prior to your trip’s start date. The remaining balance is due 120 days before arrival.

After booking, each guest will receive a Travel Waiver via DocuSign outlining our Terms & Conditions. All travelers are required to review and electronically sign this document prior to departure.

Each date listed is reserved for one private group only, ensuring the journey is exclusively yours. Trips are offered for groups of 4 to 8 guests traveling together, such as friends or family. This group size allows us to create a personalized, thoughtfully paced experience, and pricing remains the same regardless of the number of guests within this range.

Pricing shown on our website is per person and based on double occupancy. A limited number of single occupancy rooms may be available for an additional fee; however, availability cannot be guaranteed. The applicable single supplement is listed on each journey’s trip page.

If single occupancy rooms are of interest for your group, we invite you to submit an inquiry through our contact form so we can confirm availability for your preferred itinerary.

To ensure a positive and enjoyable experience for all guests, we kindly ask that travelers be in good physical and mental health. Some portions of our journeys may involve walking on uneven paths, gentle hills, stairs, and extended time spent on foot.

Any physical or medical considerations, dietary needs, or conditions requiring special attention must be shared with us in writing at the time of booking, or as soon as they become known. This enables thoughtful planning and helps ensure clear, realistic expectations. While we make every reasonable effort to accommodate our guests, Savor & Cellar reserves the right to decline participation if a circumstance may affect the safety, seamless operation of the journey, or the experience of fellow travelers. All health-related information is treated with care and handled confidentially.

The 50% deposit collected at the time of booking is non-refundable, but it may be applied one time toward new dates in the following year provided we are notified at least six months prior to your scheduled departure. We strongly encourage the purchase of travel insurance to help protect your trip costs, and we’re happy to share recommendations for trusted travel insurance providers.

Approximately one to two months before your trip, you’ll receive a detailed packing list customized to your destination, the time of year, and the specific activities included in your itinerary. This information is intended to ensure you are appropriately prepared for the conditions and experiences of your journey.

Hotel check-in typically begins at 3 pm, with check-out at 11 am. While requests for early check-in or late check-out may be submitted, they are subject to availability and granted at the hotel’s discretion, so cannot be guaranteed.

Room upgrades may be available at select hotels for an additional cost. At the time of booking, we’ll share any optional upgrade opportunities so we can help secure the room best suited to your preferences. For additional details on room upgrades, please reach out through our contact form and we’ll be happy to assist.

Approximately six months before departure, we’ll schedule a ZOOM call with your group to answer questions and better understand your interests and preferences. Following that conversation, we’ll design a personalized itinerary in the AXUS travel app, where you’ll find all essential trip details including dates, meeting times and locations, and key contact information.

Your completed itinerary will be shared for review no later than two months prior to departure.